We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with CG Printing the current Returns/Refund/Reprint Policy will apply. We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department and a 4over representative will be pleased to help address any general issues you may have with your print job. If you believe your print job is defective or has not otherwise met your requirements please contact CG Printing, IN WRITING via the online support system, within six (6) business days of receiving your order.
If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint.
If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
1. We will reprint the print job with rush production.
2. We will refund the original order price.
Ground shipments are guaranteed to be delivered by end of the day of the scheduled delivery date. Saturday, Sunday and National Holiday deliveries are not available.
Ground shipping is our most commonly used method of transport. If you use the charts above, you can easily figure out the day your order will arrive at your door. UPS shipments can be tracked at www.ups.com